As soon as we have received your return, you will receive a confirmation by e-mail. If you have received this email, it usually takes 3-5 days for you to receive your refund. Between public holidays or during festival seasons this may take a few days longer. We therefore ask for your understanding!

We will send the money back via the payment method you have chosen. This means that if you have paid with your credit card for example, the amount of your return will be credited to your credit card.