Returns & Replacements

How can I return my order?
Please use our returns portal for item returns. There you can report the items which do not fit you or do not please you, and can confirm their return. We a...
Mon, 2 Sep, 2019 at 2:38 PM
How and when will I receive my refunded monies?
As soon as we have received your return, you will receive a confirmation by e-mail. If you have received this email, it usually takes 3-5 days for you to r...
Fri, 30 Aug, 2019 at 12:44 PM
Will I receive a status message regarding my return?
As soon as we have processed your return, you will receive an automatic confirmation e-mail from us. If you have not yet received a refund for your return, ...
Mon, 2 Sep, 2019 at 2:38 PM
What happens if my ordered product is defective or faulty?
If, contrary to expectations, you have received a defective item, please contact our customer service team immediately to make a complaint. You can do this ...
Mon, 2 Sep, 2019 at 2:39 PM
How can I exchange an item?
You can make an exchange (alternative size, colour, model) via our portal. Please note that we do not cover the shipping costs for an exchange. If you have ...
Mon, 2 Sep, 2019 at 2:39 PM