How and when will I receive my refund?

As soon as we have received your return at our Logistics Centre, you will receive confirmation by e-mail. If you have received this email, it usually takes 3-5 days for you to receive your refund. Between public holidays or during seasonal events, this may take a few days longer. We therefore ask for your understanding.

We will send the money back via the original payment method. This means that if you have paid with your credit card for example, the amount of your return will be credited to your credit card.