As soon as we have processed your return, you will receive an automatic confirmation e-mail from us.
If you have not yet received a refund for your return, please
contact us and let us know the tracking number of your return. Please always keep the postal receipt from UPS etc., to prevent the package from getting lost. With UPS, you can track whether your package has already arrived with us.

To check the status of your return, you can log in to our
Returns Portal with your invoice number or order number and view all important information regarding your order.