What happens if the item I ordered is defective or faulty?

Modified on Mon, 7 Oct, 2019 at 12:39 PM

If, contrary to expectations, you have received a defective item, please contact our Customer Service Team immediately to lodge a complaint. You can do this via the Contact Form and are able to send us pictures of the goods in question, so that we can process your request faster. Our Customer Service Team will find a solution for every case and will replace your defective item free of charge in the case of a complaint.


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